Our Services

CRM & Customer Engagement

Next-Gen Customer Engagement Platform Delivery

We offer in-depth expertise in Customer Engagement and Customer-Relationship-Management (CRM) platforms such as Microsoft Dynamics CRM/D365 and SalesForce.com. Our mission is to help you engage with your customer by architecting, developing, and delivering a multi-channel platform. Our expertise in Call and Case management Centers supported by agile-software development bolster our delivery capabilities. As a boutique firm focused on next-generation customer engagement platform, we are proud to have a deep bench of technologists and out-of-the-box thinkers. Our focus is on the customer’s journey, from day one of our engagement, and how they interact with your organization using various touch-points and deliver an optimized solution.

  • Capabilities:
  • • CRM Analytics – find the best platform for our customers
  • • CRM COTS Architecture
  • • Cloud-based custom-development
  • • Best-Of-Breed expertise (Microsoft D365, SalesForce.com, Sugar CRM, ServiceNow, etc.)
  • • CRM Integration
  • • Portal Development
  • • CI\CD DevOps specific to CRM platforms such as Dynamics 365 or Salesforce.com
  • • Multi-Channel solution expertise (CRM, Chat, Portal Self-Service, Call Center Script Automation, Knowledge Management, Document Management, etc.)
  • • Senior Level CRM Development expertise