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Practice Areas

Our focus at Avilamb is to provide solutions based on enhanced customer and user experience.  We pay attention to details and take great care in understanding the pain points of an organisation which allows us to develop viable and integrated customer relationship management solutions.
Advisory

 

Our Advisory Service is about timely and relevant information for your enterprise to make sound decisions.

 

We provide the roadmap and blueprint for front-office solutions, and call center operational needs, that will allow you to gauge and determine success criteria, engage the right people and select the fitting technology. 

 

 

Call Center

We provide call center expertise on multiple fronts including providing a blueprint for a best-practice call center, CRM, Computer Telephony Integration (CTI), SalesForce Automation, recommend the right kind of telephony vendors for your enterprise, and help develop effective processes to bolster customer service. 

 

Our advisory service will make sure that you are not misled by anyone into a costly venture when standing or transforming your call center

 

CRM

 

Our in-depth CRM analysis, design and development expertise will bring you the right kind of team and expertise needed for implementing best practice CRM solution without the overhead that large consulting companies bring to the table.  

 

Our CRM practice is about your customer services standards and a good partnership with you.

 

Customer Experience 

 

Before implementing any CRM, Front-Office or Call Center base technology, we want to understand and then devise a "customer experience" based approach.  What optimal experience do you plan to have when providing service to your customer? How would you make your customer's journey through your organizational processes a satisfying experience?

 

Our analytics teams will focus on these questions for you and base our technical implementation on the respective discoveries and answers.​

Integration

 

Enterprise Integration and enabling your enterprise for Service Oriented Architecture (SOA) both on the business and technical front is our core objective. CRM design with enterprise integration is what we consider key to our success. 

 

We focus on developing a service-oriented integration blueprint that will allow you to make long-term strategic decisions. We help organize enterprise data for CRM consumption and reporting using industry best practices (MDM, EDW, and Organizational ODS. 

Cloud Solutions

 

From legacy to Cloud migration (SaaS/PaaS/Iaas) to Cloud Architecture (Azure/AWS) to DevOps, we provide expertise in transforming the customer experience, digital transformation, and maximize organizational productivity. 

 

We help modernize internal lines of businesses for an organization by implementing cloud-based Artifical Intelligence, CRM, Hybrid Apps, and other custom solutions. 

 

Ask us about cloud management and cloud security services.